Dear Mono Alarms,
I’m sending you the enclosed cheque for the maintenance renewal. I would like to say how pleased I was by John the engineer who came on the Saturday morning to deal with my problem, He was most helpful and adjusted the time of my alarm to give me more time to go upstairs at night and to come back down in the morning.
His explanation was so clear and easy to understand as I am not familiar with the alarm, as it is something my son deals with although, he was away on business. Please convey my thanks and appreciation to John.
Domestic complimentary letter.
“We have used Mono on a number of our sites, we have maintenance contracts with Mono to maintain the intruder and access control systems we have in place.
The service we receive from them is professional and nothing is too much trouble for them. We are so impressed with Mono we have just instructed them to install and maintain our new CCTV System. We can’t recommend them enough.”
Peter Lloyd. Buildings Services Manager DRL Limited
“Mono Alarms designed and installed the access control system for our new premises in City Tower Manchester. The standard of work is second to none and the professionalism shown by the engineers was excellent.
The on-going maintenance and support they provide is exceptional.”
Andy Taylor. Senior Manager, Facilities and Administration, Aegis Outsourcing UK Ltd
“I would like take this opportunity to thank James, Paula, Peter and all the staff for the great work that Mono has carried out on the Trust property over the last 3 years.
We had been previously using various alternative companies over a number of years and had been constantly let down by their poor service. Since Mono’s takeover it has been noted by several people within the Trust how reliable and responsive Mono have been with any issues on this site.
I can honestly state that all of the engineers that have been on site are knowledgeable in their respective field of work and have always been considerate to our patients, visitors and staff, they are a credit to the company. The office staff have a good knowledge of our site systems and are always very helpful and will inform me of when we can expect an engineer onsite. To date I have never had to chase them up to see where they were.
It’s a pleasure working with Mono as it makes my job easy when I know I can rely on my contractors. I would not hesitate in recommending Mono to anyone who is looking for a reliable and honest contractor in the security market.”
Bill Lundy. Estates Officer Salford Royal NHS Foundation Trust
“Mono Fire & Security have worked with Joseph Holts for a great many years providing excellent support to our estate of managed and tenanted houses. Their service is always prompt, efficient and reliable and provides peace of mind for the protection of all our premises.
It is our intention to now move all CCTV and intruder alarm systems across to Mono as our key supplier for the entire estate”
Sam Lea. Estates Assistant Joseph Holt Ltd.